|
Virtual
Service
Provider
Solution
Account
Management
Through
the
account
management
functions
you
will
know
who
your
customers
are,
what
they
are
doing
and
help
them
use
more
services.
The
account
management
groups
a
critical
set
of
functions
to
help
you
design
your
own
hosting
plans,
with
your
own
personalized
offering
and
your
own
pricing
and
discount
policies.
For
your
own
customers,
a
self-service
application
allows
all
of
them
to
sign-up
through
the
internet
and
buy
services
as
they
need
without
the
intervention
of
customer
support
employees,
technical
staff
or
a
billing
department.
The
system
signs
them
up
automatically
and
starts
tracking
all
of
the
activity.
The
highlights
are:
- Wizard
Plans
Creation
-
Flexible
Pricing
policies
-
Self-Service
Signup
Web
Form
- Resellers
Management
-
Discounts
Management
(Couponing).
-
Account
Search
by
multiples
criteria
-
Reports
-
Churn
rate
-
New
Customers
(by
period,
plan)
-
Traffic
transfer
-
Disk
Space
Used
 top
Billing
The
billing
application
provides
timely
and
accurate
billing
based
on
the
activity
tracking
in
the
account
management
application.
While
most
international
form
of
payments
are
accepted
(credit
cards,
bank
transfers…),
the
invoicing
is
automatically
generated
and
reports
provided
on
a
monthly
basis.
The
highlights
are:
-
Bank
transfers
and
Credit
Card
payments
allowed.
- Most
important
international
payments
gateways
integrated
-
Reports
-
Daily
invoicing
report
-
Credit
card
transactions
-
Monthly
Revenues
top
CRM
Customer
management
is
critical
in
supporting
high
volumes
of
customers.
From
churn
reports,
to
trouble
tracking,
every
minute
in
the
life
of
your
customer
is
tracked
and
help
you
react
and
serve
your
customer
on
a
rapid
and
timely
basis.
The
highlights
are:
-
Churn
report
- Integrated
Customer
Support
System
- Trouble
Ticketing
system
- KnowledgeBase
- Possibility
to
outsource
your
customer
support
to
Presenzia.net
(Of
course
with
your
brand)
top
IT
Automation
IT
Automation
groups
al
the
system
administration
and
monitoring
automation
to
provide
you
the
highest
back-end
and
technical
efficiencies.
From
provisioning
your
own
services
when
you
need,
by
tracking
all
the
used
resources,
by
choosing
your
own
preferred
platform,
the
IT
automation
module
helps
you
reduced
the
needed
for
an
increased
yet
scarce
technical
staff
in
the
ever
evolving
technological
environment.
It
enables:
-
Services
provisioning
- Multiplatform
Servers
Management
(Unix/windows).
- Virtual
Dedicated
Server
(VDS)
Automated
management.
- Automated
Web
Management
- Automated
DNS
Management
- Automated
Database
Management
- Automated
Domain
Registration
top
Value-added
business
applications
Presenzia.net
offers
an
important
set
of
business
applications
which
can
be
offered
to
all
subscribers
and
customers
based
on
the
plans
you
design.
You
may
include
any
of
the
following
powerful
applications:
-
Web
Design
Wizard:
(SiteStudio)
-
E-commerce:
(OSCommerce,
Miva)
-
Collaborative
Tools
(Forums,
Chat,
etc)
-
Web
Analitics
(Webalizer,
Urchin)
-
Search
engine
-
Groupware
Application
-
Intranet
-
Content
management
-
E-surveys
-
Forms
creation
and
management
top
Infrastructure
To
outsource
all
of
its
solutions,
Presenzia.net
relies
on
industry-strength
architecture
and
reliable
datacenters:
- Hardware:
Unique
Linux/windows
hybrid
Platform.
-
Bandwidth:
Multiple
providers
with
BGP4
routing
-
Datacenter:
Multiple
Datacenter
Solution,
we
use
carrier
world
class
datacenters
in
Europe
and
USA
top
|
 |
Virtual
Service
Provider
solution
provides
a
full
suite
of
tools
to
effectively
manage
today's
demanding
customer-led
Internet
services
market,
such
as:
How
can
we
help
you...?
Key
benefits
|
